Privacy Policy

Last updated: July 25, 2026

At FrameFlow Digital, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. Please read it carefully alongside our Terms and Conditions.

By using this website, you agree to the collection and use of your information as described here.

FrameFlow Digital is operated by [Company Legal Name], registered at [Registered Address].

1. Information We Collect

We collect information in two ways: information you give us directly, and information gathered automatically when you use the platform.

Information you provide:

  • Your name and email address when you create an account.
  • Payment information when you purchase credits. Please note that we do not store your card details. All payment data is handled by our PCI-DSS compliant payment provider.
  • Any information you include when contacting us through the contact form.

Information collected automatically:

  • Your IP address and browser type.
  • Pages you visit on our platform and how long you spend on them.
  • The device you use to access the platform.
  • Cookies and similar tracking technologies. See Section 5 for more on cookies.
2. How We Use Your Information

We use the information we collect to:

We reserve the right to suspend or terminate your access to the service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason at our sole discretion.

  • Create and manage your account.
  • Process credit purchases and maintain your transaction history.
  • Deliver downloaded images and maintain your Download History.
  • Manage your loyalty tier and apply any relevant discounts.
  • Send you your one-time sign-in code when you log in.
  • Respond to any queries or support requests you send us.
  • Improve the platform and understand how it is being used.
  • Meet any legal obligations we are subject to.

We will not sell your personal information to third parties. We will not use it for advertising purposes without your consent.

3. Legal Basis for Processing

We process your personal data on the following grounds:

  • Contract: processing your account information and payments is necessary to provide the services you have signed up for.
  • Legitimate interests: understanding how the platform is used helps us improve it in ways that benefit our users.
  • Legal obligation: we may need to retain certain records to meet financial or legal requirements.
  • Consent: where we rely on consent, such as for any optional marketing communications, you have the right to withdraw that consent at any time.
4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

  • With our payment provider, to process transactions securely.
  • With hosting and technical service providers who support the operation of the platform. These providers are contractually required to protect your data.
  • With law enforcement or regulatory bodies where we are legally required to do so.

All third parties we work with are required to handle your data in accordance with applicable data protection law.

5. Cookies

FrameFlow Digital uses cookies to help the platform function properly and to understand how visitors use the site. Cookies are small text files stored on your device when you visit a website.

We use:

  • Essential cookies: required for the platform to function. These cannot be disabled.
  • Analytics cookies: help us understand which pages are visited most and how users navigate the site. This data is aggregated and anonymous.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the platform.

6. Data Retention

We retain your personal information for as long as your account is active, and for a reasonable period afterwards in case of any queries or disputes. Financial transaction records may be kept for longer where required by law.

If you close your account, we will remove your personal data from our active systems within [timeframe], except where retention is required for legal or regulatory reasons.

7. Your Rights

Depending on where you are based, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you.
  • The right to correct any inaccurate or incomplete information.
  • The right to request deletion of your personal data, subject to any legal retention requirements.
  • The right to restrict or object to certain types of processing.
  • The right to data portability.
  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email address]. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Payment data is handled entirely by our PCI-DSS compliant payment provider and is never stored on our systems.

No method of transmission over the internet is completely secure. While we do everything reasonable to protect your data, we cannot guarantee absolute security.

9. Children

FrameFlow Digital is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account with us, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. When we do, we will update the date at the top of this page. We encourage you to check back periodically.

Continued use of the platform after any update means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch.

Email: [TBC]

Address: [TBC]